Podoplelova Nadezhda Nikolaevna, Senior Lecturer, Department of Records Science, Library Science and Bibliography Educational and Methodological Complex (2). Review of the journal "secretary business of documentary support of management

(electronic magazine №6, 2011, Belarus)

To help the secretary, office manager, administrator, office worker

Our publication is primarily intended for secretaries, office managers, administrators, executive assistants, office workers. But we are sure that any office worker will find something interesting for himself in it.

In each issue of the magazine, we talk about the nuances of record keeping, document management, as well as the creation, registration, search and storage of documents, and control over their execution. We try to cover any changes regarding the requirements for the execution of business papers.

On our pages, competent authors acquaint readers with the intricacies of organizing and maintaining an archive, the use of computer and office equipment, as well as automated document management systems (ASDOU). In the magazine you will find consultations of psychologists, recommendations on office arrangement, style and business etiquette.

Surely you will appreciate the applied nature of materials for holding meetings, presentations, business negotiations and corporate events, for optimizing office work, increasing personal efficiency and time management.

In the "Secretary Plus" section, we try to cover some issues related to the activities of personnel officers, legal advisers, and accountants. All this can be useful to the “right hand” of the manager, because often the secretary has to combine duties.

In addition, in the magazine you will find information on:

Conducting business correspondence

Compilation of the nomenclature of cases

Submission of documents to the archive

Organization of meetings of clients and partners in the office

Conflict prevention

Increasing personal effectiveness

And many, many other topics.

A.E. Rybakov, director of BelNIIDAD;

A.N. Sukach, head of the documentation department of BelNIIDAD;

ON THE. Kammole - senior researcher of the Documentation Department of BelNIIDAD;

N.N. Novik, researcher at the Documentation Department of BelNIIDAD.

G.A. Kudryakova, Chief Specialist of the General Department of the State Institution “Main Economic Directorate” of the Administration of the President of the Republic of Belarus;

T.V. Rahubo, lawyer;

I'M IN. Monich, a practicing psychologist.

Periodicity of release - 1 time per month. The volume of the magazine is 84 pages.

In the room:

5 News review

BUSINESS PAPERS

8 Olga MOISEYENKO

Registration of documents on the creation of an organization

13 Denis LAEVSKY

Regulations on the organization

What is a position? Requirements of what normative and methodological documents should be observed during its development and execution? What should be the structure of the text of the provision? Find answers to these and other questions in this article.

18 Olga SOKOL

A few words about printing

The seal of the organization is present on every document that has legal force, and is a kind of visiting card of the enterprise. Today we are more about this in more detail.

Secretary School

21 Galina PESHKOVA

Lesson five. Details of the design part of the document

ARCHIVARIUS & Co.

28 Galina KUDRYAKOVA

Prepare for the meeting with the State Archives Supervisor

Gosarchivnadzor controls the state of archiving and office work in all organizations, regardless of the form of ownership, as well as for individual entrepreneurs. Therefore, you must always be ready for the arrival of an employee of this institution.

What does Gosarchivnadzor pay attention to during inspections?

IDEAL SECRETARY

steps in your career

34 Lia CHKVIANI

Time to make legs

Perhaps our advice will be useful not only to those who have recently got a job in a new place, but also to those who have already managed to work for some time in one organization or another. The main thing is not to be afraid of changes and not to forget: everything that is done is for the better! And also to believe that this is the best - yet to come.

37 Tatiana SAMATYA

The role of the secretary in the new organization

What needs to be done in the first place, what issues to solve and what to do? These questions arise by themselves, as soon as you cross the threshold of the office of an organization that has just begun to exist. However, not everything is as complicated as it seems at first glance.

41 Olga SLAVINSKAYA

Organization of a modern office. Secretary's workplace

The word "reception" speaks for itself: here visitors are waiting to be received by the head. But it is also the workplace of the secretary, which must be rationally and effectively organized in accordance with his functional duties, connections within the organization, and work schedule.

45 Marina SMOOTH

Little memory tricks

It is impossible to become a truly professional secretary without the ability to remember names, faces, numbers. And for this you need to train your memory.

49 Valentin PANEVCHIK

Choosing paper for the office

The choice of paper only at first glance does not seem to be a very difficult task. However, an erroneous decision can lead to both unplanned costs and a deterioration in the image of the organization.

etiquette or not

51 Yana SURGANOV

Tea and coffee for guests and clients of the company

We write and speak correctly

55 Olga NATALEVICH

Compound nouns and adjectives: spelling rules

LUNCH BREAK

58 Tatiana SAMATYA

feng shui workplace

60 Valentin PANEVCHIK

Boring office

63 Denis KOVALEV

first date

65 Maria KNYAZEVA

Inequality in love

69 Anastasia MIGNO

colors of life

72 Oksana ASADCHAYA

Which fragrance is right for you?

ELECTRONIC DOCUMENT MANAGEMENT

74 Andrew SUKACH

Using email in an organization: where to start?

The popularity of e-mail today is due to a number of factors, including the high speed of information transfer, low costs for its creation and transfer, the possibility of multiple use and reproduction of the information sent.

WITH A COMPUTER ON "YOU"

80 Oksana VANCHUK

Features and Benefits of Microsoft Access 2010

SECRETARY PLUS

84 Igor BUEVICH

How to start your own business: decide on the form and content

87 Oksana ASADCHAYA

What is "primary" and what it "eat"

BUSINESS PAPERS

REGISTRATION OF DOCUMENTATION ON THE CREATION OF THE ORGANIZATION

REGULATIONS ON ORGANIZATION

A FEW WORDS ABOUT PRINTING

Secretary School

Lesson five.

DETAILS OF THE FORMING PART OF THE DOCUMENT

ARCHIVARIUS & Co.

YOU NEED TO PREPARE FOR THE MEETING WITH THE STATE ARCHIVE SUPERVISOR

IDEAL SECRETARY

steps in your career

TIME TO DO LEGS

THE ROLE OF THE SECRETARY IN THE NEW ORGANIZATION

ORGANIZATION OF A MODERN OFFICE.

SECRETARY'S WORKPLACE

LITTLE MEMORIZATION Tricks

CHOOSE PAPER FOR OFFICE

etiquette or not

TEA AND COFFEE FOR GUESTS AND CLIENTS OF THE COMPANY

We write and speak correctly

COMPOUND NOUNS AND ADJECTS:

WRITING RULES

LUNCH BREAK

FENG SHUI WORKPLACE

NON-BORING OFFICE

FIRST DATE

INEQUALITY IN LOVE

COLORS OF LIFE

WHICH FRAGRANCE IS SUITABLE FOR YOU?

ELECTRONIC DOCUMENT MANAGEMENT

USE OF E-MAIL IN THE ORGANIZATION:

WHERE TO BEGIN?

WITH A COMPUTER ON "YOU"

FEATURES AND BENEFITS OF MICROSOFT ACCESS 2010

SECRETARY PLUS

HOW TO START YOUR BUSINESS:

DETERMINING THE FORM AND CONTENT

WHAT IS "PRIMARY" AND WHAT IT IS "EATED" WITH

To help the secretary, office manager, administrator, office worker

Rubric "Secretary Plus" we try to cover some issues related to the activities of personnel officers, legal advisers, accountants. All this can be useful to the “right hand” of the manager, because often the secretary has to combine duties.

In addition, in the magazine you will find information on:

Conducting business correspondence
- drawing up a nomenclature of cases
- archiving documents
- organizing meetings of clients and partners in the office
- conflict prevention
- increase personal efficiency
- and many, many other topics.

A.E. Rybakov, director of BelNIIDAD;
A.N. Sukach, head of the documentation department of BelNIIDAD;
ON THE. Kammole - senior researcher of the Documentation Department of BelNIIDAD;
N.N. Novik, researcher at the Documentation Department of BelNIIDAD.

G.A. Kudryakova, Chief Specialist of the General Department of the State Institution “Main Economic Directorate” of the Administration of the President of the Republic of Belarus;
T.V. Rahubo, lawyer;
I'M IN. Monich, a practicing psychologist.

Periodicity of release - 1 time per month.

The volume of the magazine is 80 pages.

Journal "Secretary Affairs" as a source

professional information

To be a professional in your field of activity, you must constantly improve your knowledge and skills. To date, there are many sources of obtaining the necessary information and channels for their transmission. However, the periodical and, in particular, the magazine as a means of mass communication, still occupies a leading position. This is due to a number of its specific properties, due to which the materials published in the journal become especially significant for specialists. Among them, the relevance and novelty of the subject, the originality of the knowledge enshrined in the publication, the completeness of the information provided, and most importantly, the speed of dissemination of professional information, which allow the specialist to keep abreast of not only the latest scientific achievements, but also practical experience. Such a periodical for most of the country's specialists involved in information and documentation support of the management sphere was the journal "Secretary Affairs". 1 His appearance was caused by the urgent need of the time. In the 90s, in connection with the development of market relations in the economy, a large number of commercial structures appeared, the leaders of which needed highly qualified assistant secretaries. The secretarial corps refers to the group of specialists that provides information and organizational services to the leadership of any organization or structural unit. The activities of the secretary are multifaceted, and the requirements for knowledge and skills of different categories of secretaries are determined by qualification characteristics. One of the directions of the secretary's work is information and documentary services related to the preparation of draft documents on the instructions of the head, the collection of information and the processing of materials for his reports and speeches, the printing and execution of documents. In addition, the secretary performs all the technological processes of working with documents from their receipt to transfer to archival storage. The most important duty of the secretary is documentless service, that is, assistance to the manager in organizing the working day and making the most efficient use of his time. Thus, the range of duties of secretaries is quite wide and requires high professionalism. In order to qualitatively fulfill the tasks set by the management, the secretary must have the appropriate education and constantly improve his knowledge, skills and abilities. It is this mission that the journal "Secretary Affairs" has been fulfilling since its publication. It enables its subscribers, including secretaries with higher and secondary specialized education, to navigate all the achievements of their chosen profession. The content index prepared for the 10th anniversary of the journal allows summing up the first results, summarizing the available material and formulating promising directions for the development of this publication. A multidimensional analysis of the array of published articles will help determine the role and place of the journal as a source of professional information. The publications of the journal will be considered according to several parameters: quantitative data, composition of authors, thematic and content orientation of articles, their species diversity. During the decade, 68 issues of the journal were published, of which 26 were quarterly and 42 were monthly issues. The total number of diverse publications by 382 authors amounted to 1190 titles during this period. From the very beginning, the journal began to be published by the teaching staff of the Russian State University for the Humanities. The key role was taken by the Department of Documentation of the Historical and Archival Institute of the Russian State Humanitarian University, headed by Professor Tatyana Vyacheslavovna Kuznetsova. This department had many years of experience in training personnel in the field of office work, including secretaries with higher education. Each issue featured articles by lecturers and post-graduate students from different faculties of the Russian State University for the Humanities. Statistical analysis of publications indicates that in the total volume of published materials, articles by the authors of this particular educational institution predominate. The leaders of publications were T.V. Kuznetsova (60 articles), E.M. Emysheva (60), S.L. Kuznetsov (51), O.V. Mosyagin (45), G.Yu. Maksimovich (32), V.I. Berestova (28), L.P. Afanasiev (26), G.A. Serov (25), G.A. Osichkina (23), E.M. Burova (21), E.V. Alekseeva (20), M.N. Kostomarov (20) and others. Over a dozen articles were written by such authors as M.I. Dodonova (18), E.A. Efimenko (18), N.V. Shatina (17), L.V. Sankina (15), A.I. Aleksentsev (14), L.A. Sysoeva (13), T.A. Bykova (12), T.I. Vladykina (12), I.A. Kossov (11), Yu.M. Kukarina (11), L.M. Vyalova (10). The journal was intellectually supported by scientists from VNIIDAD and the State University of Management - O.I. Ryskov (19), O.I. Mitchenko (10), A.N. Sokova (5), A.V. Pshenko (16), E.A. Stepanov (14), V.F. Yankovaya (11) and others. At the end of the 90s of the past and at the beginning of the new century, many higher and secondary specialized educational institutions of the country began to prepare and graduate document specialists and assistant secretaries. In this regard, the number of authors of the journal has increased significantly. Teachers, graduate students and graduates of universities, academies and institutes began to publish their works. Among the representatives of regional universities, L.R. Fionova, V.G. Pashchenko, O.I. Semyankov and I.V. Usmanova (Penza), A.I. Isachenkova and N.N. Podoplelova (Perm), T.N. Kolokoltsev and S.P. Kushneruk (Volgograd). The geography of the members of the journal's team of authors is represented not only by various universities and organizations in Moscow, but also by other cities of the Russian Federation: G.G. Aralbaeva, S.M. Druzhinina (Orenburg), A.V. Ermolaeva (Saratov), M.S. Slepnev and Yu.N. Smirnov (Samara), E.V. Karpycheva, O.G. Leontieva, E.A. Pigarkina (Tver), G.Sh. Mavlyutov (Tyumen) and many others. The study of the authors based on the output data of publications indicates that among them there are not only university teachers with academic degrees and titles. The editorial board of the journal actively involved leading scientists from academic and research institutes, representatives of state authorities and administration, heads and leading specialists of corporations, companies, firms and many other organizations for cooperation. This made it possible to successfully disclose in the journal the theoretical aspects of management as a special field of activity and the experience of their practical implementation. The publishing house and the editorial board of the journal, having determined the thematic focus of their periodical publication, expanded the boundaries of the concept of "secretary". This word was understood as an official responsible for organizing the work of a particular team or organizational structure. The versatility of this concept is also due to the fact that there are honorary positions of scientific secretaries of universities and departments of the Academy of Sciences, general secretaries of parties, the United Nations, etc. The versatility of secretarial activity was taken into account when forming the general content of the journal. The subject of the journal, the formation of its headings were determined primarily by the requirements that apply to the secretary as a specialist. Starting from the fourth issue for 1999, such headings as "Profession - Secretary", "Organization of the work of a secretary", "Working with documents", "Computer technologies", "Information security", "Etiquette", "Psychology of communication" appear in the contents of the journal. ”, “Education”, “Archival business”, “Government agencies”, “From history”. Since the end of 2001, the heading “Personnel Management” magazine, “Labor Law” magazine has been introduced. Since the journal has become a monthly publication since 2003, the number of published articles is increasing, and in connection with this, new sections appear. If earlier the annual volume of published articles varied from 80 to 92, then since 2003 it has become 210-220 titles. The increase in the periodicity of the journal affected not only the quantity, but also the subject of the publication, its relevance. New and original headings appear: “Regulatory and legal framework”, “New in legislation”, “History of the profession”, “Secretary fate”, “Documentation”, “Secretary's work”, “Internet for the secretary” and others. The materials presented in the listed headings help secretaries to comprehend all the facets of their profession, form professional thinking and consciousness in order to correspond to the status of a modern specialist in this field. Articles published in the sections “History of the profession” and “Secretary fates” made it possible to reveal the main stages in the development of this profession, to present the appearance of people and the direction of their work in different historical eras and in different positions. The publications of T.I. Poretskaya, which provided readers of the magazine with invaluable information about people who, by the will of fate, became secretaries of Russian emperors, statesmen, scientists, writers and other celebrities. This is truly a research work, which allowed bit by bit to collect factual material, generalize it and recreate portraits of outstanding secretaries. Articles by T.I. Poretskaya in many ways contributed to the formation of the image of the secretarial profession and were a kind of bridge thrown from the past to the present. The organizers of the magazine sought not only to show the specifics of the profession of a secretary, but also to reveal all areas of his work in different areas of activity. Guided by the qualification characteristics of the secretary, which outlines the requirements for his knowledge, skills and abilities, the editorial board introduces special headings "Regulatory legal acts" and "New in legislation". Articles by editor-in-chief T.V. Kuznetsova, published in these sections, allowed the secretaries and all subscribers of the journal to receive up-to-date information about the system of legislation related to the documentation of management activities, as well as learn about all the changes in its regulatory and methodological regulation. Working with documents occupies the bulk of the secretary's working time, so the journal paid much attention to the issues of documenting and working with documents. For this purpose, similar headings were introduced (“Documentation”, “Drawing up documents”, “Working with documents”). The authors of the articles introduced the users of the journal to the theoretical foundations of the functioning of a management document, i.e. with its functions, properties, ways and means of documentation, details and rules for their design. The documentation systems available in organizations were considered in detail, not only the unified ORD system, but also specific groups of documents. A number of authors specializing in documentary linguistics (E.N. Basovskaya, E.V. Belokurova, G.V. Leonova, O.I. Semyankova, V.F. Yankovaya and others) helped to understand the linguistic subtleties and nuances writing texts of various documents. Thanks to this information, the secretaries got the opportunity to navigate the specific structure of the documentation, learn more about the features of working with it. Throughout the years, the journal has published materials on the organization and technology of working with documents both in traditional and automated modes. The issues of receiving and primary processing of documents, registration, control, procedures for preparing them for archival storage were disclosed in detail. Many articles are devoted to the organization of the current storage of documents in institutions, the methodology for preparing the nomenclature of cases and the formation of cases. All these topics were important in improving the professional activities of secretaries. It should be noted that the authors of individual articles (L.M. Vyalova, A.Yu. Konkova, A.L. Reichtsaum, T.V. Vinogradova) provided comparative materials that allow you to get an idea of the domestic traditions of organizing office work in the pre-revolutionary and Soviet periods . This is how the picture of the state of documentary support for the activities of institutions in different periods of national history was formed. Archival activity is closely connected with office work. Already from the first issues of the journal, the leading specialists of the Department of Archival Science and Archaeography E.V. Alekseeva, L.P. Afanasiev, E.M. Burova, G.A. Osichkin introduced readers to the archival aspects of office work. They managed to reveal all aspects of this field of activity, including the formation of the archive fund, its use, as well as the informatization of the archive industry. The modern activity of a secretary is unthinkable without the use of computer technology. In the last decade, computer technology has been rapidly updated, and the possibilities of using automated technologies in office work of organizations are constantly expanding. This topical topic was given attention in the magazine from the first issues. The bibliographic records placed in the 6th section of the index "Computer Technologies in the Preschool Educational Establishment" clearly show how the focus of the articles has changed dynamically. The secretaries were introduced not only to the capabilities of PC software and the use of a computer in their work, but also taught to solve problems in the selection and implementation of corporate systems for automating work with documents. Their professional knowledge and skills were generously shared by such specialists as S.L. Kuznetsov, G.Yu. Maksimovich, V.I. Berestova, G.A. Serova, L.A. Sysoeva and many others. In an accessible and visual way, they helped the entire readership of the magazine to master the capabilities of a computer in compiling and processing documents, to show the advantages of electronic document management and modern information technologies for storing, searching and transmitting information, including Internet technologies. Of particular interest was the heading "Information Protection". Professor A.A. Aleksentsev and Associate Professor of the State University of Management E.A. Stepanov in their publications revealed the whole range of issues related to the types of secrets and confidential information, the specifics of working with restricted documents. The authors outlined the theoretical, practical and methodological aspects of ensuring the security of information resources of various organizational structures, the directions and methods of working with personnel with confidential information, the capabilities and features of various technological systems and methods for processing and storing confidential documents. The organizational activity of the secretary involves not only conducting telephone conversations, but also receiving visitors, assisting the head in organizing meetings, negotiations, business trips, meetings with foreign partners, etc. This area of work should be based on knowledge of the basics of the psychology of communication with people and business etiquette. The editorial board of the journal introduces these two headings, and they make the publication even more attractive and versatile. The authors of the rubric "Psychology of communication" E.N. Kiryanova, N.A. Litvintseva, N.F. Lukyanova, M.I. Stankin and others reveal the psychological types of people, the causes of conflicts, behavior patterns and rules of communication in conflict situations. Secretaries are offered tests for psychological insight, stress resistance, ways to relieve stress, and are given advice on communicating with people of different temperaments. The publications of psychologists and other specialists contain valuable information and make it possible to increase the role of the secretary in maintaining normal conditions for the work of the head. The heading "Business etiquette" also changed from year to year. If in the first years of the journal publication in this section articles were published that revealed the principles of etiquette, the relationship between the head and the secretary, the features of telephone etiquette, then later, along with domestic traditions of business etiquette, a lot of materials about communication with foreign partners are published. Honored Worker of Culture of the Russian Federation A.S. Loginova, teachers of the Department of Documentation of the Russian State Humanitarian University E.M. Emysheva and O.V. Mosyagina, Associate Professor of Moscow State Educational Institution R.N. Moseev and other authors in their publications reveal the traditions and features of Russian business communication, the national character and business culture of communication between representatives of foreign countries. A review of thematic headings shows that almost all content blocks that make up the competence of a modern secretary were considered on the pages of the journal with varying degrees of completeness. The materials of this index give a fairly complete picture in this regard. For secretaries, articles were published on the issues of information and technical support for management, archival aspects in office work. They were introduced to the areas of activity of state authorities and administration, experience in working with documents in specific organizations. The great merit of the editorial board was the publication of materials under the heading "Foreign experience". Only in the journal "Secretary Affairs" specialists in the field of preschool educational institutions could get acquainted with articles that covered the issues of legal regulation of the processes of documenting and organizing work with documents in various foreign countries. Thanks to the dissertation research of young scientists Yu.M. Kukarina, L.N. Varlamova, L.M. Morozovskaya, O.I. Ryskov, interesting works appeared on the pages of the journal, devoted to the electronic document and electronic document management, activities of national organizations to create a document management system in Europe and Asia, the USA, Canada and Australia. Articles by VNIIDAD specialists O.I. Ryskova and O.Yu. Mitchenko allowed readers to get acquainted with the ISO 9000 series standards in the field of information and documentation, with the requirements of an international organization for the composition of documentation and documenting the processes of a quality management system. The organizers of the journal "Secretary Affairs" made permanent the participation of other journals in the work of their periodical. This is how columns appeared in which the materials of the guests of the magazines Labor Law, Personnel Management, Housing Law, and Criminal Law were published. A variety of journal genres, and these are articles, interviews, comments of specialists, allows, along with others, to use a dialogue form of communication. Leading scientists and practitioners in the field of jurisprudence speak on the pages of the magazine, who shape the legal culture of secretaries, helping them to better master the norms of legislation on issues that most often arise in their professional activities. Statistical analysis showed that the magazine contained 44 interviews with figures of various levels - from governors and political party leaders to heads of major domestic and foreign companies and secretaries of small firms. The guests of the magazine "Secretary Business" and "Personnel Management" reflected on the problems of politics and economics, focusing on the issues of management, business, human resource management, professional education of modern specialists. The opinions of authoritative people from various fields of activity allow the secretaries to expand their knowledge and understanding of a whole range of issues of the country's socio-economic development. The scope of this article does not allow a full review of all the materials published in the journal during this period. The team of authors of the first professional periodical purposefully carried out its activities to form the personality of a new type of secretary. The information array of the journal can be compared with a guide to the profession, without which no specialist in the field of document management can do. The magazine acted as a kind of textbook for various categories of secretaries, teachers of educational institutions and students. Articles under the heading "Education" helped to improve their skills. Everyone used these materials either for the purpose of self-education, or for the development of lecture courses and methodological support for practical exercises. The journal successfully combined different types of articles. Among them are publications with elements of theoretical and historical knowledge, methodological and production-practical nature. The pages of the magazine reflected the work experience, consultations, and practical advice of specialists. The journal informed about scientific and practical conferences, organized competitions for secretaries, introduced subscribers to the latest literature and digests of specialized journals. The section "Reference Information" reported on the news in the cultural life of the country, on interesting facts and events. The "Editor's Column" contained information about new phenomena in the development of the journal, drew the attention of subscribers to individual articles. All publications were aimed at the comprehensive development of the secretary's personality as the main consumer of professional information. At the same time, part of the materials was also addressed to the managerial staff, which contributed to the establishment of mutual understanding between managers and secretaries, and their more successful joint work. Summing up the results of the ten-year edition of the journal, it should be noted a number of trends that can be traced in the analysis of the bibliographic array of the content index. One of them is the inclusion of specialists in related fields of knowledge and practice into the authorship. Historians, lawyers, economists, philologists, linguists, psychologists, library specialists, medical workers, as well as a large group of university teachers with academic degrees and titles in the field of humanities and technical sciences spoke on the pages of the journal. The integrative beginnings in the subject of the journal and the content of the articles allowed it to acquire its own look and originality. Another trend was manifested in the fact that teachers of educational institutions and practitioners from many regions of Russia joined in the formation of the journal's subject matter. Their publications have enriched the content of the journal and made it possible to make available to the general public the regional experience in working with documents and training secretaries. It should also be noted that, thanks to the index of the content and systematization of the journal's publications, it was possible to fix the appropriate level of development of scientific thought in the field of management documentation and practical activities in the field of documentary management of the late XX - early XXI centuries. Determining the further prospects for its development, the organizers of "Secretary Affairs" must take into account the fact that the journal has been published for several years in the conditions of the parallel existence of other, no less interesting periodicals: "Secretary-Referent", "Handbook of the Secretary and Office Manager", "Documentary and document flow in the enterprise. The competitive situation should stimulate the activities of the editorial board in the search for new forms of reflection of professional knowledge. From our point of view, both domestic and foreign experience in all areas of interest to secretaries should be more widely disclosed. Under the conditions of administrative reform, the functions of federal, regional and local authorities and administrations have changed, so there is a need for a new understanding and characterization of their activities. The emergence of new national GOSTs in the field of standardization and information technology obliges practitioners to understand their system. At the same time, it is necessary to update the content of traditional journal headings. Time moves inexorably forward, not only new technologies appear, but also the management sphere itself and its information support are changing. The Sekretarskoe Delo magazine should continue to fulfill its mission and be an indispensable source of professional information for its subscribers. He has the potential to do so. A.I. Isachenkova

Journal content index

1. Regulatory framework

documentation management support

1.1. General works

Albrecht, B.V. Normative-legal and organizational-methodological issues of organizing work with documents on personnel. - 2004. - No. 1. - P. 9 - 11. Kossov, I.A. Legal regulation of accounting, storage and use of forms and seals depicting the State Emblem of the Russian Federation. - 2001. - No. 2. - P. 22 - 24. Kossov, I.A. Legal aspects of documenting the activities of the commission on labor disputes. - 2000. - No. 2. - P. 6 - 9. Krylova, I.A. Legal and normative-methodical regulation of the organization of the current storage of documents in commercial structures. - 2003. - No. 5. - P. 16 - 19. Kuznetsova, T.V. Changes in the legislative and regulatory framework for office work. - 2003. - No. 5. - P. 7 - 13. Kuznetsova, T.V. Changes in 2003 in the legislative, legal and regulatory framework for documentary support of management. - 2004. - No. 2. - P. 4 - 6. Ryskov, O.I. Regulatory and methodological support of electronic document management: comparison of domestic and foreign experience. - 2005. - No. 2. - P. 54 - 58. Ryskov, O.I. Review of the regulatory framework for the use of electronic documents in the Russian Federation. - 2005. - No. 11. - P. 5 - 13.

See also: 525, 531, 545 - 552, 561, 565

(electronic magazine №9, 2011, Belarus)

To help the secretary, office manager, administrator, office worker

In addition, in the magazine you will find information on:

Conducting business correspondence

Compilation of the nomenclature of cases

Submission of documents to the archive

Organization of meetings of clients and partners in the office

Conflict prevention

Increasing personal effectiveness

And many, many other topics.

A.E. Rybakov, director of BelNIIDAD;

A.N. Sukach, head of the documentation department of BelNIIDAD;

ON THE. Kammole - senior researcher of the Documentation Department of BelNIIDAD;

N.N. Novik, researcher at the Documentation Department of BelNIIDAD.

G.A. Kudryakova, Chief Specialist of the General Department of the State Institution “Main Economic Directorate” of the Administration of the President of the Republic of Belarus;

T.V. Rahubo, lawyer;

I'M IN. Monich, a practicing psychologist.

Periodicity of release - 1 time per month. The volume of the magazine is 84 pages.

In the room:

5 News review

BUSINESS PAPERS

8 Olga MOISEYENKO

Organization of work with written appeals of citizens

In this material, we suggest that you familiarize yourself with some aspects of the organization of office work at the request of citizens, work with which is strictly regulated by the legislation of the Republic of Belarus.

11 Natalia NOVIK

Compiling and issuing a certification

The characteristic of an employee is an official document that contains an assessment of business and personal qualities. But since today a unified form of characteristics is not provided, when it is drawn up, one should be guided by the basic norms and requirements of some regulatory legal acts.

19 Denis LAEVSKY

Registration of details that give legal force to documents

The requisites are intended to be fixed in a legally significant form and communicated to the addressees of documents, other officials and individuals of instructions to perform managerial actions, confirmation of a fact of legal significance, certification of the origin of the document. Let's talk about this in more detail.

Secretary School

24 Galina PESHKOVA

Lesson eight

Characteristics of administrative documentation

The duties of the secretary often include not only printing the administrative document, but also preparing its draft. Today we will consider several questions that will help you quickly and accurately fulfill the instructions of the head.

IDEAL SECRETARY

32 Vlada SOBOLEVA

One day in the office...

36 Marina SMOOTH

Little tricks of an ideal relationship with the boss

steps in your career

40 Lia CHKVIANI

Job advertisements: reading between the lines

How not to fall for the bait of enterprising employers

44 Lia CHKVIANI

"Clothes" by which they meet. Bad advice

How to ruin a resume

47 Tatiana SAMATYA

Interview as an exam

How to make a first impression

50 Natalia LEVITSKY

Secretarial profession: runway or career dead end

How to achieve success in the professional field

53 Vlada SOBOLEVA

Career on pause

How to change yourself to get job satisfaction

Conversation with a psychologist

56 Marina SMOOTH

How to join the team and become "their" in a new workplace

60 Jadwiga MONIC

Note to leaders

We write and speak correctly

61 Olga NATALEVICH

Numbers in documents

From the secretary's notebook

63 Alexandra MANTSEVICH

I will put in a word about my own place (working) ...

LUNCH BREAK

66 Denis KOVALEV

first date

68 Tatiana MAXIMCHUK

How long does cosmetics last

70 Anastasia MIGNO

colors of life

WITH A COMPUTER ON "YOU"

74 Ekaterina SAZONOVA

Search and storage of information on a PC

76 Oksana VANCHUK

Electronic readers and "paper" E Ink technology: reading is a pleasure

78 Xenia BELOVA

Choosing a webcam

SECRETARY PLUS

80 Alexander GARBUZ

Filling out the reverse side of the disability certificate

84 Tatiana RAKHUBO

You asked...

BUSINESS PAPERS

WORK ORGANIZATION

WITH WRITTEN APPEALS OF CITIZENS

WE COMPOSE AND DESIGN

CERTIFICATION CHARACTERISTICS

REGISTRATION OF DETAILS,

LEGALLY ENFORCING DOCUMENTS

Secretary School

Lesson eight

CHARACTERISTICS OF ADMINISTRATIVE DOCUMENTATION

IDEAL SECRETARY

ONCE IN THE OFFICE…

LITTLE TRICKS OF AN IDEAL RELATIONSHIP WITH THE CHEF

steps in your career

JOB ANNOUNCEMENTS: READ BETWEEN THE LINES

"CLOTHES" FOR WHICH MEET

Bad advice

INTERVIEW AS AN EXAM

SECRETARY PROFESSION:

AIRLINE OR QUARRY DEADLOCK

CAREER ON PAUSE

Conversation with a psychologist

HOW TO JOIN A TEAM

AND BECOME "THE OWN" AT A NEW WORKPLACE

NOTE TO MANAGERS

We write and speak correctly

NUMBERS IN DOCUMENTS

From the secretary's notebook

ABOUT OWN PLACE (WORKING) I WILL SAY A WORD…

LUNCH BREAK

FIRST DATE

HOW MUCH LIVES COSMETICS

COLORS OF LIFE

WITH A COMPUTER ON "YOU"

SEARCH AND STORAGE INFORMATION ON PC

ELECTRONIC READERS AND "PAPER" TECHNOLOGY E INK:

CHOOSE YOUR WEBCAM

SECRETARY PLUS

FILLING IN THE BACK SIDE

SHEET OF INABILITY TO WORK

Reader's question - expert's answer

YOU ASKED...

The publication of the magazine "Secretary business" was conceived five years ago and in 1996 the subscription to the magazine was announced for the first time. During the first half of 1996, subscribers received the book "Referent Secretary" written by a team of authors, and from the second half of the year the journal itself began to appear quarterly.

Five years is still a small anniversary, but it gives rise to the first analysis and the first results.

Why did the magazine appear?

Its appearance is connected with the need of time. More recently, the little-popular and low-paid profession of a secretary has now become one of the most prestigious in our country. It is in constant demand on the labor market, and high salaries have brought people with higher education from various fields of activity: teachers, translators, engineers, etc. into secretaries.

A sharp change in attitudes towards the profession of a secretary occurred in connection with fundamental changes in the economy. The head of any organization, firm, enterprise has to constantly make decisions, the timeliness and correctness of which determine the existence and well-being of the company in a highly competitive environment. And any leader more than ever needs an assistant - a secretary-referent who takes care of his organizational and informational services, frees him from waste of time and knows how to maintain the high authority of the leader.

The secretary connects the head with the outside world and the company's employees, organizes the reception of visitors, telephone conversations, meetings, receives, processes, reports information and documents on time, draws up, stores and presents them on demand. A highly qualified secretary-referent is also entrusted with the preparation of documents. In a small organization (firm), the secretary is responsible for all organizational and office work. A secretary is needed in any company and organization. In large organizations, there should be a secretary in each division, department, department.

Today, secretaries-referents are trained by higher and secondary educational institutions. A large number of secretarial training courses have also appeared with various terms of study on the basis of higher or secondary education.

One of the prerequisites for successful work in the 21st century is high professionalism. To be a professional in any field of activity, you must constantly improve your knowledge and skills. However, the literature on secretarial issues becomes obsolete very quickly, and there are very few truly serious good books. Periodically published magazine makes it possible to keep abreast of the latest achievements in the field of the chosen profession.

To date, the magazine "Secretary Business" is essentially the only highly professional magazine for secretaries of any level.

Who prepares the magazine?

The magazine is mainly prepared by Muscovites. Authors from other regions, despite the constant invitations from the editors, are still very rarely connected, and if this happens, their materials immediately go to publication. For example, two articles by a teacher - a philologist of Lyceum No. 15 of the city of Perm A.G. Menshikova, about the culture of speech, are very interesting, including during telephone conversations Menshikov A.G. The culture of speech in the work of the secretary-referent. How to reach it? // Secretarial business, 1998, No. 4 and Menshikova A.G. Management of the interlocutor by phone. Is it that simple? // Secretarial business, 1999, No. 4 ..

The main team of authors consists of teachers from two Moscow universities: the Historical and Archival Institute of the Russian State University for the Humanities (RSUH) and the State University of Management (GUU).

This is explained by the fact that it was at the Moscow State Historical and Archival Institute 40 years ago (in September 1960) that the training of specialists with higher education in documentary support for management began for the first time. In 1987, the Yekaterinburg (former Sverdlovsk) State University and the Moscow University of Management named after V.I. S. Ordzhonikidze (now - State University of Management). And only in the second half of the 1990s. clerical departments are being opened in other cities across the country. By the end of 2000, about 40 higher education institutions are already training specialists in documentary support for management. Thus, to date, the greatest experience in teaching disciplines that allow the formation of professional knowledge of secretaries has been accumulated at the Historical and Archival Institute of the Russian State Humanitarian University and the State University of Management. That is why most of the articles are written by teachers and graduate students of these universities. The journal is constantly prepared by several departments of the Russian State University for the Humanities: Documentation; Archiving and archaeography; History of state institutions and public organizations; organizational development; Information and computing systems; Department of the Faculty of Information Security. The journal is attended by lecturers and graduate students of the Department of Documentation and Documentation Management of the State University of Management. In addition, the authors of the articles in the journal are specialists from the country's only research institute for documentation and archiving - VNIIDAD Rosarkhiv. Therefore, we can confidently say that the best scientific forces of the country are involved in the preparation and publication of this journal.

How is the content of the journal, the subject of articles formed?

Since the journal is called “Secretary Business” and, as its name suggests, is dedicated to the work of a secretary, its content, headings and articles are based on the requirements for a secretary from the qualifications compiled and approved by the Russian Ministry of Labor. They list the job responsibilities of secretaries, what they should know and be able to do. (A special article by T.V. Kuznetsova was devoted to these job characteristics. New qualification characteristics of secretaries // Secretarial business, 1999, No. 3.

But it must immediately be pointed out that the magazine interprets the concept of a secretary much more broadly than is done in official job descriptions.

The concept of "secretary" is quite complex and has many gradations - from secretary-assistant to the head, secretary-referent, scientific secretary, secretary of the board, secretary of the institution, secretary of the structural unit to the technical secretary. Hence the wide variety of their activities, a set of duties and rights, various requirements for education, professional skills - from a specialist with a higher education and an academic degree to yesterday's school graduate who graduated from secretarial courses. The content of the work, the ratio of creative and technical operations are also different for them.

Today, most often, assistant secretaries and secretaries with higher or secondary specialized education, who know a foreign language, work on a computer, and have a certain work experience are required.

The magazine is primarily designed for secretaries who want to work professionally. Therefore, it has been repeatedly published and will probably be published more than once about the high position of the secretary in the management structure, the requirements for him, about job descriptions - the main organizational and legal document that determines his rights, position in the organization, the nature of the work Kuznetsova T.V. The place and importance of the secretary in the management structure // Secretarial business, 1998, No. 2; Sankina L.V. Specialty - secretary // Secretarial business, 1998, No. 2; The place of the secretary-referent in the management structure and his duties through the eyes of first-year students (Faculty of Documentation of the Russian State University for the Humanities) // Secretarial business, 2000, No. 4; Kuznetsova T.V. Training of secretaries-referents of the highest qualification // Secretarial business, 2000, No. 3; Sankina L.V. Official duties of the secretary // Secretarial business, 1996, No. 3; Sankina L.V. Job description for the secretary-referent // Secretarial business, 1997, No. 4; Sankina L.V. Job description of the secretary of the structural unit // Secretarial business, 1998, No. 1; Sankina L.V. Job description of the secretary of the head // Secretarial business, 1998, No. 2; Shatina N.V. How to get a job as an assistant secretary // Secretarial business, 1996, No. 3; Shatina N.V. Functions of the secretary-assistant of the head // Secretarial business, 1997, No. 4; Vyalova L.M. How to become a professional secretary // Secretarial business, 1998, No. 1; Bykova T.A. Company secretary (some aspects of foreign experience) // Secretarial business, 1996, No. 3. Biryukova S.A., Vyalova L.M. Modern requirements for the profession of a secretary // Secretarial business, 2000, No. 3; Kuznetsova T.V. How to write a job description for a secretary // Secretarial business, 1999, No. 1, etc.

Conventionally, the work of any secretary can be divided into

two parts

work with documents

(information and documentation service);

organizational work

(commonly referred to as paperless service in the literature). This type of activity usually includes organizing meetings, receiving visitors, telephone conversations, business trips, etc.

Working with documents takes up most of the secretary's working time, which is why so much attention is paid to documenting issues in the journal, that is, compiling and processing documents and working with them. Articles on these issues can be found in any issue of the journal. They are devoted both to the general requirements for the execution of documents Kuznetsova T.V., Banasyukevich V.D. New GOST R 6.30-97 Requirements for paperwork // Secretarial business, 1998, No. 1; Kuznetsova T.V. Changes to GOST R 6.30-97 Requirements for paperwork // Secretarial business, 2000, No. 2; Chukovenkov A.Yu., Yankovaya V.F. International standards for documentation. Correspondence with foreign partners // Secretarial business, 1999, No. 4., drawing up specific types of documents (orders, letters, certificates, acts, contracts, etc.) Bykova T.A. Legal requirements for the internal documents of the company: drafting and execution of regulations // Secretarial business, 2000, No. 2; Bykova T.A. On some approaches to the drafting of texts of commercial contracts // Secretarial business, 2000, No. 3; Sankina L.V. Information and reference documents. Features of compilation and design // Secretarial business, 1999, No. 2-3; Iritikova V.S. Rules for the preparation and execution of the protocol // Secretarial business, 1996, No. 3; Iritikova V.S. Order on the main activity // Secretarial business, 1996, No. 4; Iritikova V.S. Order on personnel // Secretarial business, 1997, No. 1; Iritikova V.S. Reporting and explanatory notes // Secretarial business, 1997, No. 2; Iritikova V.S. Rules for the preparation and execution of the act // Secretarial business, 1997, No. 3; Iritikova V.S. Registration of telephone messages // Secretarial business, 1997, No. 4; Shatina N.V. Business letter. Preparation and dispatch // Secretarial business, 1998, No. 1; Yankova V.F. How to compose the text of a business letter // Secretarial business, 1998, No. 3; Kossov I.A. Legal requirements for paperwork: commercial contract // Secretarial business, 1999, No. 2; Kossov I.A. Legal requirements for paperwork: charter of a business company // Secretarial business, 1999, No. 3; Kossov I.A. Obtaining legal force by a document // Secretarial business, 1998, No. 1; Kossov I.A. Employment contract: the procedure for concluding // Secretarial business, 1997, No. 4; Kossov I.A. Requirements for registration of claims and statements of claim // Secretarial business, 1998, No. 4, etc., and individual details Sankina L.V. Sighting and approval // Secretarial business, 1997, No. 1; Demushkin A.S. All about seals and stamps // Secretarial business, 2000, No. 4; Ilyushenko M. P. Resolution on a document as a kind of management decision. // Secretarial business, 1999, No. 3 ..

Several articles described the procedure for preparing and processing documents abroad Chukovenkov A.Yu., Yankova V.F. The practice of conducting business correspondence in English-speaking countries // Secretarial business, 1998, No. 1; Konkova A.Yu. Compilation and execution of business correspondence in France // Secretarial business, 1996, No. 3 ..

Particular attention was paid to the peculiarities of the style of official documents and their editing Basovskaya E.N. Language difficulties associated with the preparation of documents // Secretarial business, 1997, No. 1-2; Basovskaya E.N. Some orthographic aspects of the language design of documents // Secretarial business, 1998, No. 1; Basovskaya E.N. Editing official documents // Secretarial business, 1997, No. 4; Basovskaya E.N. How to learn it? // Secretarial business, 1998, No. 2; Basovskaya E.N. Compound words // Secretarial business, 1998, No. 3; Leonova G.V. Difficult spelling issues: H or HH // Secretarial business, 1997, No. 2; Leonova G.V. Numerals in official documents // Secretarial business, 1997, No. 3; Yankova V.F. Insidious words - paronyms // Secretarial business, 2000, No. 4.

For five years, the journal has covered almost all stages of working with a document, from reception and primary processing, registration, control, to archiving. At the same time, each stage and type of work with documents was considered using both traditional and computer technologies Vyalova L.M. Organization of the movement of documents // Secretarial business, 2000, No. 2; Kuznetsov S.L. Reception and transmission of documents in automated systems // Secretarial business, 2000, No. 3; Kuznetsova T.V. Registration is a key moment in organizing the work of a secretary with documents // Secretarial business, 1999, No. 4; Kuznetsov S.L. Automated systems for registration and execution control // Secretarial business, 1996, No. 4; Artamonova I.L. From the experience of introducing an automated registration system // Secretarial business, 1997, No. 3; Kuznetsova T.V. Maintaining control over deadlines is the most important task of the secretary // Secretarial business, 2000, No. 1; Stepanov E.A. Control of the execution of documents and instructions // Secretarial business, 1997, No. 2; Kuznetsov S.L. Automated execution control is an important condition for the successful operation of the office // Secretarial business, 1997, No. 1.

The journal also paid attention to the topical issues for the secretary of organizing the current storage of documents: the nomenclature of cases and the formation of cases Emysheva E.M. Methodology for compiling the nomenclature of cases // Secretarial business, 1996, No. 3; Shatina N.V. Compilation of the nomenclature of cases // Secretarial business, 2000, No. 1; Aleksentsev A.I. Drawing up nomenclature of confidential cases // Secretarial business, 2000, No. 2. Mosyagina O.M., Emysheva E.M. Modern requirements for the formation and execution of cases // Secretarial business, 1996, No. 4; Stepanov E.A. Formation of confidential documents in cases and work with them in cases // Secretarial business, 1999, No. 4; Aleksantsev A.I. Formation and registration of confidential cases // Secretarial business, 2000, No. 3; .

The Department of Archival Science and Archeography systematically publishes articles on archival storage of documents Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. "Archivistika" - not only for archivists // Secretarial business, 1998, No. 3; Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. Archiving aspects in office work: acquisition of the archive // Secretarial business, 1998, No. 4; Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. Archiving aspects in office work: examination of the value of documents // Secretarial business, 1999, No. 1; Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. Archiving aspects in office work: creation of an inventory // Secretarial business, 1999, No. 2; Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. Archiving aspects in office work: a reference apparatus for the inventory // Secretarial business, 1999, No. 3; Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. Archiving aspects in office work: description of documents and cases // Secretarial business, 1999, No. 4; Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. Archivistic aspects in office work: organization of documents and files of the archival fund of the Russian Federation. // Secretarial business, 2000, No. 3; Alekseeva E.V., Afanaseva L.P., Burova E.M., Osichkina G.A. Archival aspects in office work: organization of documents and files within the archive // Secretarial business, 2000, No. 4 ..

Articles devoted to the protection of information and work with documents of limited access (secret and confidential) are highlighted in a special section of the journal. Basically, this section is headed by the head of the Department of Information Security Methodology of the Russian State Humanitarian University, Professor A.I. Aleksentsev and Assoc. State University of Management Stepanov E.A. Aleksentsev A.I. Essence and features of confidential office work // Secretarial business, 1999, No. 1; Aleksentsev A.I. Determination of the composition of confidential documents // Secretarial business, 1999, No. 2; Aleksentsev A.I. Preparation and publication of confidential documents on paper // Secretarial business, 1999, No. 3; Aleksentsev A.I. Accounting for confidential documents made on paper // Secretarial business, 1999, No. 4; Aleksentsev A.I. Organization of confidential document circulation // Secretarial business, 2000, No. 1; Aleksentsev A.I. Drawing up nomenclatures of confidential cases // Secretarial business, 2000, No. 2; Aleksentsev A.I. Formation and registration of confidential cases // Secretarial business, 2000, No. 3; Aleksentsev A.I. Mode of storage of confidential documents // Secretarial business, 2000, No. 4; Vyalova L.M. Protection of state secrets // Secretarial business, 1997, No. 4; Stepanov E.A. Information protection in the work of the secretary-referent // Secretarial business, 1998, No. 1-4; Stepanov E.A. Formation of confidential documents in cases and work with them // Secretarial business, 1999, No. 4; Stepanov E.A. Protection of information when working with visitors // Secretarial business, 2000, No. 1; Stepanov E.A. Protection of confidential information during meetings and negotiations // Secretarial business, 2000, No. 3; Stepanov E.A. Accounting for confidential documents // Secretarial business, 2000, No. 4. Shatina N.V. Strictly confidential: to the secretary about a trade secret // Secretarial business, 1997, No. 2; Shatina N.V. How to work with documents constituting a commercial secret // Secretarial business, 1997, No. 3; Kostomarov M.N. Cryptographic protection of document information // Secretarial business, 1997, No. 4.

A modern office is unthinkable without computer technology. Their implementation, the choice of constantly updated software, work on a computer and the possibilities of modern automated technologies are devoted to numerous articles under the heading "computer technologies" Artamonova I.L. From the experience of introducing an automated registration system // Secretarial business, 1997, No. 3; Artamonova I.L. From the experience of the General Department of the Russian State University for the Humanities on the storage and retrieval of documents in the databases of the Lotus Notes program // Secretarial business, 1997, No. 4; Artamonova I.L. Creation, coordination and endorsement of orders in the Lotus Notes program by the General Department of the Russian State University for the Humanities // Secretarial business, 1998, No. 1; Efimova O.A. Modern technologies for working with documents: office automation // Secretarial business, 1998, No. 3; Efimova O.A. Modern office automation systems. An attempt at analysis and classification // Secretarial business, 2000, No. 4; Kuznetsov S.L. The use of modern technologies in working with documents // Secretarial business, 1996, No. 3; Kuznetsov S.L. Automated systems for registration and execution control // Secretarial business, 1996, No. 4; Kuznetsov S.L. Automated execution control is an important condition for the successful operation of the office // Secretarial business, 1997, No. 1; Kuznetsov S.L. Storage of documents in electronic form // Secretarial business, 1997, No. 2; Kuznetsov S.L. Automated office work system - a necessary condition for the successful operation of the company // Secretarial business, 1997, No. 3; Kuznetsov S.L. DOCS Open // Secretarial business, 1997, No. 4; Kuznetsov S.L. Ensuring the safety of electronic documents // Secretarial business, 1998, No. 1; Kuznetsov S.L. Software for ensuring the safety of electronic documents // Secretarial business, 1998, No. 2; Kuznetsov S.L. The use of computers in working with personnel documentation // Secretarial business, 1998, No. 3; Kuznetsov S.L. Recommendations for the acquisition of a computer // Secretarial business, 1999, No. 2; Kuznetsov S.L. New programs for the modern office // Secretarial business, 1999, No. 3; Kuznetsov S.L. Organization of work with electronic documents in a small office // Secretarial business, 1999, No. 4; Kuznetsov S.L. Problems of office automation at annual conferences // Secretarial business, 2000, no. 1; Kuznetsov S.L. Computer capabilities in the preparation and execution of documents // Secretarial business, 2000, No. 2; Kuznetsov S.L. Reception and transmission of documents in automated systems // Secretarial business, 2000, No. 3; Kuznetsov S. L. Problems of choosing software for integrated office automation // Secretarial business, 2000, no. 4; Maksimovich G.Yu. Experience in using the automated system ODB-Text to improve the documentation management // Secretarial business, 2000, No. 3; Maksimovich G.Yu., Andreev A.M. New opportunities for office automation // Secretarial business, 1999, No. 4; Maksimovich G.Yu., Berestova V.I. Computer data transmission networks - a modern means of communication // Secretarial business, 1997, No. 2; Maksimovich G.Yu., Berestova V.I. Teleconference - a new information technology for information exchange // Secretarial business, 1997, No. 4; Maksimovich G.Yu., Berestova V.I. Overcoming the difficulties of working with texts in foreign languages on the basis of modern information technologies // Secretarial business, 1998, No. 1; Maksimovich G.Yu., Berestova V.I. Electronic translators // Secretarial business, 1998, No. 2; Maksimovich G.Yu., Berestova V.I. Hypertext - a new form of work with textual material // Secretarial business, 1998, No. 3; Maksimovich G.Yu., Berestova V.I. Hypertext systems - tools for creating and processing hypertexts // Secretarial business, 1998, No. 4; Maksimovich G.Yu., Berestova V.I. Electronic store // Secretarial business, 1999, No. 1; Maksimovich G.Yu., Berestova V.I. From text on paper to an electronic copy, there is only one step // Secretarial business, 1999, No. 2; Maksimovich G.Yu., Berestova V.I. Create computer presentations with Microsoft PowerPoint

97 // Secretarial business, 1999, No. 3; Maksimovich G.Yu., Berestova V.I. How to create a documentary information system // Secretarial business, 2000, No. 1; Maksimovich G.Yu., Sankina L.V. Application of database technology in the work of a secretary // Secretarial business, 1997, No. 1; Sokolov A.V., Kotyakhov A.Yu. On the development of electronic offices // Secretarial business, 1996, No. 4; Sysoeva L.A. Does an assistant secretary need the Internet? // Secretarial business, 2000, No. 2; Shatina N.V. Company secretary about e-mail

Lotus cc-mail for Windows // Secretarial business, 1998, No. 3; Shatina N.V. The role of the secretary in the creation of an electronic office // Secretarial business, 1999, No. 1 ..

No less attention is paid to the issues of business etiquette in the magazine. One of the regular contributors to this section is A.S. Loginova, Honored Worker of Culture of the Russian Federation. Loginova A.S. Rational wardrobe for the secretary-referent // Secretarial business, 1997, No. 1; Loginova A.S. Words and situations: some issues of etiquette in the work of a secretary-referent // Secretarial business, 1997, No. 2; Loginova A.S. Issues of etiquette in the work of a secretary-referent: acquaintance and introduction // Secretarial business, 1997, No. 3; Loginova A.S. Service etiquette. Behavior of the head and the secretary in the process of transferring the order for execution // Secretarial business, 1997, No. 4; Loginova A.S. Service etiquette. Encouragement and punishment // Secretarial business, 1998, No. 1; Loginova A.S. Basic principles of etiquette // Secretarial business, 1998, No. 2; Loginova A.S. "A woman at work: problems, problems, problems ..." // Secretarial business, 1998, No. 4; Loginova A.S. Business Etiquette. At an official, gala dinner // Secretarial business, 1999, No. 1; Loginova A.S. Business Etiquette. Protocol issues of the reception of a foreign delegation // Secretarial business, 1999, No. 2; Loginova A.S. How to make gifts // Secretarial business, 1999, No. 4; Loginova A.S. Woman and man: in a restaurant // Secretarial business, 2000, No. 1; Loginova A.S. Woman and man in the theater // Secretarial business, 2000, No. 2; Loginova A.S. Phone conversation. Some questions of business etiquette // Secretarial business, 2000, No. 4., whose articles are always a success. The problems of etiquette are also covered by the teachers of the Department of Documentation of the RSUH E.M.Emysheva and O.V.Mosyagina Emysheva E.M., Mosyagina O.V. The origins of business etiquette // Secretarial business, 1999, No. 1; Emysheva E.M., Mosyagina O.V. Some features of negotiating with representatives of different countries // Secretarial business, 1999, No. 4; Emysheva E.M., Mosyagina O.V. Good tone in correspondence // Secretarial business, 2000, No. 1; Emysheva E.M., Mosyagina O.V. Reception of visitors. Business etiquette // Secretarial business, 2000, No. 3; Emysheva E.M., Mosyagina O.V. Business Etiquette. Woman in the office // Secretarial business, 2000, No. 4; Mosyagina O.V., Emysheva E.M. Culture of business relations // Secretarial business, 1999, No. 2.

Senior Bibliographer of the Scientific Library of the Russian State Humanitarian University Astapovich A.O. since the founding of the journal, he has been constantly leading the heading - "Bibliography, abstracts, annotations", in all issues of the journal acquainting readers with the latest literature that the secretary may need in his work.

The head of the Department of History of State Institutions and Public Organizations of the RSUH prof. T.G. Arkhipova Arkhipova T.G. What should a company secretary know about the Ministry of Justice of the Russian Federation // Secretarial business, 1997, No. 1; Arkhipova T.G. Where to find legal act? // Secretarial business, 1997, No. 2; Arkhipova T.G. What should the assistant secretary know about the Ministry of Internal Affairs of the Russian Federation // Secretarial business, 1997, No. 3; Arkhipova T.G. What should the assistant secretary know about the Ministry of Health of the Russian Federation // Secretarial business, 1997, No. 4; Arkhipova T.G. What should the assistant secretary know about the Ministry of Labor and Social Development of the Russian Federation // Secretarial business, 1998, No. 1; Arkhipova T.G. What should the assistant secretary know about the Ministry of General and Vocational Education of the Russian Federation // Secretarial business, 1998, No. 2; Arkhipova T.G. What should the assistant secretary know about the Ministry of Culture of the Russian Federation. // Secretarial business, 1998, No. 3; Arkhipova T.G. What should the assistant secretary know about the tax service of the Russian Federation? // Secretarial business, 1998, No. 4; Arkhipova T.G. About the Federal Archival Service of Russia // Secretarial business, 1999, No. 2-3; Arkhipova T.G. To the secretary referent - about the Ministry of Economy of the Russian Federation // Secretarial business, 1999, No. 4; Arkhipova T.G. To the secretary-referent on the Ministry of Emergency Situations of the Russian Federation // Secretarial business, 2000, No. 1; Arkhipova T.G. To the secretary-referent on the Ministry of the Russian Federation for Press, Television and Radio Broadcasting and Mass Communications // Secretarial Affairs, 2000, No. 2.

During the working day, the secretary has to communicate with a wide range of people: managers, employees, visitors and petitioners. Therefore, the journal seeks to cover the problems of the psychology of communication on its pages Vasyutinskaya O.V. Psychological competence of a secretary: conflict resolution // Secretarial business, 2000, no. 3; Lukyanova N.F., Talan M.V. How to achieve the greatest efficiency in a conversation // Secretarial business, 2000, No. 2; Lukyanova N.F., Talan M.V. How to conduct meetings and business discussions // Secretarial business, 2000, No. 3; Lukyanova N.F., Talan M.V. Conducting negotiations // Secretarial business, 2000, No. 4; Rozanova V.A. Psychological characteristics of the activity of secretaries and the choice of their leaders // Secretarial business, 1998, No. 2; Shatina N.V. The secretary and visitors of the company // Secretarial business, 1998, No. 2. . This column is attended by professional psychologists, teachers of the Department of State Municipal Administration of the Institute for Advanced Studies of Civil Servants of the Russian Academy of Public Administration under the President of the Russian Federation: Candidate of Psychological Sciences, Head. Department of N.F. Lukyanova and senior lecturer. Department M.V.Talan.

Since a large number of technical means are used in the work of the secretary, almost every issue of the magazine contains articles describing office equipment and its use in the office of Burtsev O.L. Radiotelephones in a modern office // Secretarial business, 2000, No. 2; Gureeva N.Yu. We destroy documents // Secretarial business, 1998, No. 4; Gureeva N.Yu. The effectiveness of the use of technical means // Secretarial business, 1999, No. 1; Gureeva N.Yu., Sedova O.L. Copying equipment: history and modernity // Secretarial business, 1998, No. 3; Gureeva N.Yu., Sedova O.L. Fax machines // Secretarial business, 1999, No. 2; Gureeva N.Yu., Sedova O.L. Modern dictaphone technology // Secretarial business, 1999, No. 4; Gureeva N.Yu., Sedova O.L. Office equipment and secretary's health // Secretarial business, 2000, No. 2; Reichtsaum A.L. Office equipment for storing and transporting documents // Secretarial business, 1999, No. 1; Reichtsaum A.L. Office equipment for documentary processes // Secretarial business, 1999, No. 2; Reichtsaum A.L. Technical support for the activities of the office staff // Secretarial business, 2000, No. 3; Sedova O.L., Burtseva O.L. We reproduce documents // Secretarial business, 1999, No. 1; Sedova O.L., Gureeva N.Yu. Typewriting technique: history and modernity // Secretarial business, 1998, No. 2; Sedova O.L., Gureeva N.Yu. Document processing tools // Secretarial business, 1998, No. 4; Sedova O.L., Gureeva N.Yu. Office telephones // Secretarial business, 1999, No. 3. .

The journal raised issues of organizing the working day, labor rationing Kuznetsova T.V. Time standards for working with documents // Secretarial business, 1997, No. 1; , equipment of the workplace, working conditions of the secretary-referent Dodonov M.I. How to organize the working day of the assistant secretary // Secretarial business, 1998, No. 4; Dodonova M.I. Organization and working conditions of the assistant secretary // Secretarial business, 1998, No. 1; Shatina N.V. Organization of the work of the reception office // Secretarial business, 1997, No. 1; Emysheva E.M., Mosyagina O.V. At work, at home ... // Secretarial business, 1998, No. 1; .

The increased requirements for the secretary, the need to constantly improve their skills caused the emergence of a large number of educational institutions of various levels - from universities to short-term courses. Hence the great interest in the journal of teachers working in these educational institutions. The heading “Training” is designed for them, which not only tells what secretaries should read in various disciplines, but mainly focuses on the teaching methods of Arkhipova N.I., Sedova O.L. The role of the discipline "Personnel Management" in the training of specialists in the field of document management and teaching methods // Secretarial business, 2000, No. 4; Arkhipova T.G. The need for information on the modern organization of the state apparatus for the secretary-referent // Secretarial business, 1996, No. 3; Basovskaya E.N. The concept of the course "Documentary Linguistics" for assistant secretaries // Secretarial business, 1996, No. 4; Basovskaya E.N. Teaching tasks (the art of business writing) // Secretarial business, 1998, No. 3; Dodonova M.I. The concept of the lecture course "Secretary business" // Secretarial business, 1997, No. 3; Dodonova M.I., Efimenko E.A. Sources and literature - the basis for studying the history and organization of office work in Russia (XVI - early XX centuries) // Secretarial business, 2000, No. 2; Dodonova M.I. Learning to draw up documents based on managerial situations // Secretarial business, 1998, No. 3; Efimenko E.A. Methodology for conducting practical classes in office work // Secretarial business, 1997, No. 2; Efimenko E.A. Practical training in the preparation of official documents // Secretarial business, 1998, No. 1; Efimenko E.A. Normative and methodological support of practical classes // Secretarial business, 1998, No. 2; Efimenko E.A. Collections of cases and documents for practical exercises (on the history of the organization of office work in the 16th-early 20th centuries) // Secretarial business, 1998, No. 3; Efimenko E.A. Visual aids for practical training in the preparation and execution of documents // Secretarial business, 1999, No. 1; Efimenko E.A. Visual aids in practical classes on the organization of work with documents (XVI - early XX centuries) // Secretarial business, 1999, No. 3; Efimenko E.A. Methodological support of practical classes on the topic "Document, its functions, ways of documenting" // Secretarial business, 1999, No. 4; Efimenko E.A., Sankina L.V. Practical exercises on the organization of office services // Secretarial business, 1997, No. 3. .

Judging by letters from readers, this section is of great use to teachers.

It is difficult to name absolutely all the topics covered by the magazine over the past five years. So, for example, Associate Professor of the Department of Documentation of the Russian State Humanitarian University Bykova T.A. specially for the magazine, she wrote a number of articles on the peculiarities of working with documents in joint-stock companies Bykova T.A. Documenting the preparation and holding of the general meeting of shareholders // Secretarial business, 1997, No. 1; Bykova T.A. Documenting the organization and activities of management bodies in joint-stock companies // Secretarial business, 1997, No. 2-3; Bykova T.A. Legal basis for documenting the organization and activities of joint-stock companies // Secretarial business, 1997, No. 4; Bykova T.A. Some features of documenting the creation of joint-stock companies // Secretarial business, 1998, No. 1-2; Bykova T.A. Features of documenting the establishment of a representative office of a foreign company in the Russian Federation // Secretarial business, 1999, No. 1-2; Bykova T.A. Registration of a representative office of a foreign company in the Russian Federation: features of the composition and content of documents // Secretarial business,

, the magazine talked about the preparation and holding of meetings, equipment and gardening of the office, telephone conversations and business trips. Several articles touched on the history of secretarial work, etc.

The growing circulation of the journal, the demand for issues of past years, the constant demand for the journal in libraries and letters from readers allow us to believe that the journal turned out to be necessary and useful, and the editorial board hopes for close cooperation with readers in the new 21st century.